Effective Date: 12-04-2023
Thank you for choosing PageMantra Pvt. Ltd. for your web design needs. We take pride in delivering high-quality services to our clients. This Refund Policy outlines the terms and conditions under which refunds will be provided for our web design services.
1. Refund Eligibility
1.1 Initial Consultation Fee
Any fees paid for an initial consultation are non-refundable. This fee covers the time and resources dedicated to understanding the client’s requirements and discussing the scope of the project.
1.2 Service Fees
Refunds for service fees (design, development, and other related services) are eligible under the following circumstances:
- Cancellation Before Commencement: If the client decides to cancel the project before the commencement of work, a partial refund may be provided. The amount refunded will be determined based on the work completed up to the cancellation date and any non-recoverable expenses incurred by PageMantra Pvt. Ltd.
- Unsatisfactory Performance: If the client is unsatisfied with the performance of our services and can demonstrate that the delivered work does not meet the mutually agreed-upon specifications, a refund or a partial refund may be considered. The client must provide detailed feedback and allow PageMantra Pvt. Ltd. an opportunity to address and rectify the issues.
2. Refund Process
To request a refund, the client must submit a written request to our support team at [[email protected]] within 5 of the project cancellation or completion, providing a detailed explanation for the refund request.
PageMantra Pvt. Ltd. will review the refund request and assess its validity based on the provided information and the terms outlined in this policy.
2.3 Refund Approval
If the refund request is approved, PageMantra Pvt. Ltd. will initiate the refund process within [X days]. The refund amount will be determined based on the refund eligibility criteria mentioned in Section 1.
3. Non-Refundable Items
3.1 Domain Registration and Hosting
Fees associated with domain registration and hosting services are non-refundable once the services are activated. Clients are responsible for renewing domain registrations and hosting services.
4. Changes to this Refund Policy
PageMantra Pvt. Ltd. reserves the right to update or modify this Refund Policy at any time without prior notice. Changes to the policy will be effective immediately upon posting on our website.
If you have any questions about this Refund Policy, please contact us at [[email protected]].